Frequently Asked Questions
All the Answers You Seek, In One Place. You asked, so we answered!
How will I receive my reading?
All readings are texted to the phone number that you provide at the time of your booking unless you book a phone or video chat reading. We do not offer pre-recorded readings at this time.
When will I receive my reading?
Your reading will be sent to you via text within 2-14 business days from your scheduled date. If any extra time is needed, I will reach out to you personally. Please also keep in mind that with energy work, it cannot be rushed, so sometimes my time frame also depends on my energy and spirit ✨. (Business Days are Monday-Thursday from 12:30 PM-5:00 PM; I do not work on Friday, Saturday, or Sunday)
PSA: I do not do or agree with rushed readings, so please do not rush me or my energy. If I am led to believe that you are draining my energy by rushing me or my spirit guides/your spirit guides, your reading will be canceled with no refund.
If you book a phone/video chat reading, it will be completed within the scheduled time frame that you booked.
For Membership Readings ONLY
*** Please text me for details and send a screenshot of your Patreon membership.
For Paid Readings ONLY
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PLEASE SEND A TEXT TO 214-780-8787 once the purchase is completed ☑️ • Information needed: Full Name, Birthday, and Relationship status
Turnaround Time: Please be advised that readings are delivered within 2-14 business days from the date you booked, but can take longer depending on the order you booked. This does NOT include the following days (Friday, Saturday, & Sunday • my self-care days). If you need this service rushed, I offer an emergency add-on option for $100, but it can increase depending on availability (that add-on will include this completed within 1-2 business days, with Friday & Saturday included).
⚠️ Purchasing any service means that you have thoroughly read about the service and our booking policy. Completing a purchase is AN AGREEMENT between The Spiritual Unicorn & customer. Failing to thoroughly read and inquire about what I have stated here already, for the service can result in a partial refund of service only, and cancellation of the appointment 📆.
🚫🚫🚫 Please be advised that readings are for entertainment purposes only and are not a replacement for professional legal/medical/financial advice. Outcomes are a result of your own free will, and I don’t answer legal, health, pregnancy, or death questions.
***PLEASE NOTE***
Our scheduling software makes you schedule an appointment time, but for the type of reading we provide, it is not necessary. Please just choose an open time slot since this reading will be done via text. Another reminder, ** The date you book your appointment is not the day you will receive your reading, as my booking policy is 2-14 business days. This does NOT include the following days (Friday, Saturday, & Sunday • my self-care days). If you need any service rushed, I offer an emergency add-on option for $100 , but it can increase depending on availability (that add-on will include this completed within 1-2 business days, with Friday & Saturday included). Your reading will be sent via text. Please 🙏🏽 send a text immediately to 214-780-8787 after booking to ensure you receive your reading on time.
Can you do readings over the phone?
Yes, readings can be done via phone. We actually offer phone/video chat readings. Please be advised there's an additional fee for video chat/phone services.
Someone reached out to me offering me a reading...I was wondering was it you?
No, it wasn't anyone connected with The Spiritual Unicorn! Please do not let them scam you. The Spiritual Unicorn will never reach out to customers. Simply report the page. There is no need to further contact us.
What Are The Payment Options
We accept all major credit and debit cards. If you don't see a payment option for you for whatever reason or because you're currently in another country, please contact us so that we can find the best payment option for you.
What is your cancelation or rescheduling policy?
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Cancellation of appointments will only be accepted within the first 24 hours of the appointment being scheduled.
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If you wish to reschedule your appointment, you may do so 24 hours before your appointment. Any rescheduling after that time period, appointments will be subjected to cancellation. You're only subjected to 2 reschedules before you have to pay full service for another reading.
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If you need help rescheduling your appointment, please contact us via email at: spiritualunicornbae@gmail.com or by phone: 214-780-8787 for any assistance.
What is your refunding policy?
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Refunds are only available when the booking is canceled within 24 hours of the payment and you will only receive a partial (50%) refund due to the other balance being a retainer fee.
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Refunds are invalid after 24 hours of booking and payment received with no exceptions.
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Please reach out to us via text for a faster response and please state your name and the appointment that you've booked.
How long will my order take to be delivered?
We strive to deliver the product within 7-12 business days unless your purchase includes a pre-order item, which can take up to 4-8 weeks. However, there might be circumstances beyond our control where this timeline cannot be maintained. In such cases, we take pride in ensuring that the product reaches you within 2 to 3 weeks of purchase. Business days are Monday–Thursday, excluding federal holidays within the United States.
After your order has been dispatched from our store, you’ll receive an email detailing order tracking information. Once an order leaves our store, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our store.
When will I get tracking information?
You’ll receive tracking information as soon as your package ships, via the email you place your order. Make sure to check all inboxes, including your spam folder, if you can’t find your shipping confirmation. Please note that it can take up to 7-12 business days from the date you ordered.
Why have I not received my order yet?
Due to unforeseen circumstances, it is possible that your order might get delayed. We always strive to deliver the product within 7-12 business days.
Is my order still coming?
Yes, there could also be a bit of delay along with your order as logistics are experiencing longer waiting times for processing orders, but rest assured it’s on its way to you.
What is your refund policy for your spiritual items?
The Spiritual Unicorn does not accept ANY returns or offer refunds for items. All sales are final. If an item is broken, damaged, lost, or stolen please contact your local post office as all packages are fully insured.
I was scammed by someone pretending to be The Spiritual Unicorn. What do I do?
We are so sorry this happened to you. Unfortunately, that is out of our control and beyond our scope of support. Please report this incident to your financial institution and report the page.